Where can I find documentation of the complete Terms of Service regarding WordPress Care Plans?
The FAQs below summarize the main points, but I encourage you to read the complete Terms of Service. At the time you set up subscription payment, you will be asked to agree to these terms.
In the Terms of Service document, you won’t find any complicated legal terms or long passages of unreadable text. I’ve no desire to trick you into agreeing to something that you might later regret. What I do want is what’s best for both parties, now and in the future.
I don’t want a Care Plan. Will you still update my site?
It’s in your best interests to have a Care Plan, maintaining security and reliability of your WordPress site. I work only with those clients willing to invest in the overall health and security of their site.
Can I save money by getting just some features of the Care Plan?
Sorry, no. This is an all-or-nothing deal. I would not include an item in the Care Plan if I did not think it was required to keep your site as healthy as possible.
Can I get a discount by paying in advance?
A 10% discount is available if you make a 1-year commitment and pay in advance.
Do non-profit organizations get discounted pricing?
Discounts are available for non-profits, and are worked out on a case-by-case basis, according to need and budget.
Can I get a discount if I have multiple websites?
Add another site to any plan for $39/month (to cover the maintenance tasks), and share the Site Update time across all sites!
Examples:
- You have 2 websites and need the Essential plan to cover up to 30 minutes of Site Update work per month shared across both sites: monthly cost = $69 + $39 = $108
- You have 3 websites and need the Pro plan to cover up to an hour of Site Update work per month shared across all sites: monthly cost = $119 + $39 + $39 = $197
What is your cancellation policy?
Care plans may be cancelled at any time with 30 days’ notice in writing (email is fine). If it’s not working out for you, no problem! I’m happy to stop the Care Plan when needed, with just a little notice. Unused hours for that 30-day period will not be refunded after cancellation, but can be used up until the end of the period. If you’re canceling with more than one month left on the annual plan, you’ll get a pro-rated refund for the unused time (minus the 30 days’ notice).
In addition, if I need to cancel your plan, I will give you 30 day’s notice, and any appropriate pro-rated refund for unused time (minus the 30 days’ notice).
Is a Care Plan included if I hire you to design a new site for me?
With a new website, I’ll be doing the Care Plan tasks during development (such as running backups), and I’ll provide them for one month after launch. After that time, the client will need to decide which Care Plan is right for them, in terms of ongoing needs. Signing up for a Care Plan is required to have me continue those tasks, and/or be on call for further site updates or technical guidance. Of course clients who hire me for a new site design can choose to do those tasks on their own, or hire someone else to take them on.
What happens if I don’t use the allotted time in any given month?
Each Care Plan includes a specified amount of time per month for Technical Guidance, and a specified amount of time per month for Site Updates. Technical Guidance time expires if not used within the month. Unused Site Update time is “banked” for up to 6 months, and then expires. If you cancel your Care Plan, any banked time must be used before the plan ends (that is, within the 30-day notice window), and then will expire at the time the Care Plan is ended. No refunds for expired time.
As an example, suppose your plan includes an hour per month of Site Update time. In the first month, you use 30 minutes. In the second month, you’d have 1 hour + 30 minutes of Site Update time available. For clients who have few needs but occasionally have large projects, this is a good deal.
My goal is to get each client on a package that averages out appropriately over a span of several months, while providing a fixed-cost solution that facilitates budgeting and planning.
Can I borrow ahead against future months if I run out of time?
Clients are permitted to exceed their plan by up to one month’s plan size before additional billing. In other words, there’s an opportunity to “borrow” against the next month’s allotment. Hours in excess of this are billed at $120/hour at the end of the calendar month (non-profit discounts will apply).
Can I get a refund if I don’t use all of the time in any given month?
No refunds are issued for unused time, but unused time can be “banked” as described above.
What if I need a significant amount of additional time in any given month?
Any additional hours over the plan hours available (which includes the potential one-month “borrow”) will be billed at $120/hour (non-profit discounts will apply).